Privacy Policy

At Tournival Journeys, we are committed to protecting the personal information you share with us when you use our services. We use your personal information lawfully to the extent it helps us provide you with all the services as requested by you. It is essential that you, the traveller, read our privacy policy to have a clear understanding of how we collect your personal information, how we treat it, and some of the steps we take to safeguard your personal information.

What information do we collect about you?

We may collect, use or disclose your personal information either directly or through agency or booking partners to offer or book travel services on your behalf. Your personal information that we collect from you includes but is not limited to:

• Your name, age, gender, title, postal address, phone number, email address, next of kin details, travel insurance details, including 24-hour emergency contact number, dietary requirements, passport and visa details (including scanned copies).
• We may also ask for information on your health/any pre-existing illnesses or medical conditions, vaccination status, if you have a disability, food allergies, a medication that requires refrigeration, etc. Some of the specified pieces of information are considered sensitive or come under special category data under relevant data protection laws.
• You provide us with any other information during the booking process to check if the trip is right for you, including your personal information.

Additionally, we collect your technical identity data that includes your IP addresses, browser type and versions, other technology on your device that you use to access our website, some of which is collected automatically and information on your usage of our website.

Photo and Video

While travelling on a ‘Tournival Journeys’, as a part of your experience, a photograph or video may be taken by the group leader or one of our partners or any of your fellow travellers. We respect your privacy. If you do not wish for your photograph or video to be taken or to be included in any video at any time, please let your group leader or the photographer know. Any photos taken by our representatives or staff (including employees and group leaders) will not be used for any marketing purposes without your prior knowledge. We are not responsible for travellers who may take your photograph or video without our knowledge.

Why do we collect your information?

Your personal information enables us to provide you with the trip-related information and all the services requested by you, such as hotel bookings, your flight booking, process payments or any travel-related services. Service providers such as hotels, airlines, transport providers, etc. must be provided with your details to make the bookings. Additionally, we use your personal information to provide you with future updates about our company, our upcoming products and services, to send you email newsletters and most importantly, to understand your travel preferences better.

How do we collect your information?

We may receive your information in a variety of ways. You may provide us with your information directly or through our representatives, travel agents, group leaders when communicating via email, phone, webchat or in person. Additionally, you may provide us with your information by filling in an online or printed form, via feedback, completing a survey, or subscribing to our newsletter.

Sharing your information

To handle your enquiry, fulfil your product or service request or manage your booking, we may share your personal information with third parties. We may also share your personal information with third parties in limited circumstances, including when complying with legal processes, preventing fraud or imminent harm and ensuring the security of our network and services.

Who are the third parties we are referring to?

• Local travel companies, transport providers, airlines, hotels, railways, etc.
• Anybody as deemed by Indian law pertaining to the foreign travellers’ security while travelling in India.

Selling Data: We do not and shall not sell your personal information under any circumstances.

Contact Us

If you have any questions about this privacy policy or are concerned about how we handle your personal information, you may please write to us at tournivaljourneys@gmail.com.

Website Policies and Cookies

Our website uses a technology called ‘cookie’. A cookie is a small piece of data that our website sends to your browser to help us recognise your computer when you return. If you have registered with our website, cookies may provide our service providers and us with the information that we will use to personalise our website according to your preferences. Most web browsers allow you to modify your settings to notify you when you receive a cookie or reject cookies entirely. If you choose not to accept cookies from our website, you may not be able to take complete advantage of all its features.

Third-Party Links

Our websites may include links to third-party websites. Clicking on these third-party websites may allow third parties to collect or share your data. We do not control these third-party websites and are not responsible for their privacy policies.

Third-Party Widgets

Some of our services contain widgets and social media features (for example, the Facebook ‘Like’ button) that collect your IP address, details of the pages you are visiting on the services and set a cookie to enable the feature to function properly. Widgets or social media features are hosted by third-party websites or hosted directly on our Services. Your interactions with these features are governed by the company’s privacy policy providing it.